Air India Introduces Self-baggage Drop, Self-check-in Facility At Delhi Airport

New-Delhi headquartered air carrier Air India has introduced a integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of Delhi airport, catering to both domestic and international flights. This initiative makes Air India the first Indian carrier to provide such a service. Who all can avail the service? As of now, this service is accessible to passengers travelling to Australia and on all domestic flights within India. Air India passengers will now have the convenience of a seamless digital process that allows them to print their boarding passes and baggage tags independently, eliminating the need to go through traditional check-in counters. The kiosks offer travellers the flexibility to customise their journeys by selecting preferred seats and updating their frequent flyer information, among other features. Rajesh Dogra, Chief Customer Experience and Ground Handling Officer, Air India, said, "This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world but also intend to introduce it at other airports in India as well as at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate the customer experience so that our guests can enjoy travelling as much as we love flying them." The airline plans to extend this service to additional international routes in the near future, ensuring an even broader range of passengers can benefit from this modern and customer-centric approach to air travel.