Flynas Leads Saudi Aviation in June 2025 GACA Rankings

In a significant achievement for the Saudi aviation scene, flynas, the Kingdom’s low-cost carrier, has taken the lead as the best performing airline in the General Authority of Civil Aviation (GACA) classification index, as of June 2025. With only 26 complaints per 100,000 passengers and a 100% on-time complaints resolution rate, flynas is setting the standard for passenger satisfaction. This accomplishment represents the carrier’s ongoing dedication to superior service, on-going response to passengers’ needs and overall success within the travel & tourism industry. Monthly The GACA Index ranks the performance airlines in terms of passenger complaints and the resolution of these complaints. The June 2025 results bode well for the sector, which is especially pertinent to Saudi Arabia’s growing travel and tourism sector, which places the country at the forefront as a global aviation hub. Saudi airlines received 1,370 complaints from passengers in June 2025 across several categories including flight delays, baggage delivery and ticketing issues, GACA said in its report. Nonetheless, flynas was the leading sector with the least complaints. The airline as a whole has been leading the way in both pro-active customer service, and deriving benefits from a strong track record of complaint resolution within the aviation industry of the Kingdom of Saudi-Arabia.