Flight cancelled or delayed? Find out if you are eligible for compensation

Due to dense fog conditions in cities like Delhi and Chandigarh, there have been many abrupt flight cancellations earlier this week, and the condition will likely remain the same for some time. And because of abrupt flight cancellations, travel plans and onward journeys of numerous passengers heading for vacations or business meetings have been disrupted. Many videos have been circulating on social media platforms, depicting passengers expressing frustration with ground staff after experiencing delays at several airports nationwide. Given the increased likelihood of weather-related disruptions, obtaining travel insurance is advisable, as airlines cannot be held responsible for compensating customers in the event of weather-related issues or other extraordinary circumstances referred to as 'Force Majeure.' With regard to this, Air India recently launched the ‘Fog Care’ initiative, which allowed affected passengers to reschedule or cancel their flights without incurring additional charges. The Union Ministry of Civil Aviation has urged airlines and operators to ensure fairness to passengers who have been facing cancellations and delays due to fog and other operational issues. During a meeting with senior officials, including representatives from airlines and operators, Aviation Minister Jyotiraditya Scindia emphasised the strict adherence to Civil Aviation Requirements (CAR) regarding flight cancellations, delays, and refund policies. In December 2022, the government issued guidelines outlining compensation for air passengers affected by flight cancellations and delays. While general guidelines exist, specific policies may vary among airlines.