AirAsia Enhances Service with Santan’s Latest Tech Upgrade

AirAsia is taking the inflight experience to a whole new level, partnering with Santan and Soft Space to make dining and shopping onboard more seamless and personal. With an exciting upgrade to its Fasspos retail system, AirAsia is reimagining how passengers enjoy their time in the skies. Santan, the soul of AirAsia’s inflight dining, has always been about more than just food. Back in 2020, it led the way by introducing SoftPOS technology, making quick and secure contactless payments possible during flights. This innovation wasn’t just about efficiency—it gave cabin crew the tools they needed to serve passengers better, from managing inventory to ensuring every order was handled with care. Now, Fasspos has gotten even smarter. With the introduction of Zebra Technologies’ ET45 tablets, the system is faster and easier to use. These tablets come with larger, clearer screens and cutting-edge NFC technology, slashing transaction times by over 50%. For cabin crew, this means less time on processes and more time focusing on what really matters—connecting with passengers and delivering outstanding service. For travelers, it’s all about ease and enjoyment. Whether you’re indulging in Santan’s signature nasi lemak or sipping on a refreshing drink, the experience feels effortless and enjoyable. Shorter wait times and smoother service let you relax and focus on what you love about flying with AirAsia.