Saudi Aviation Authority announces new passenger rights protection regulations, to take effect from November 20

The General Authority of Civil Aviation (GACA) has announced new passenger rights protection regulations, strengthening protections for passengers affected by airline or airport disruptions. The new regulations are designed to create a better passenger experience, supporting the Kingdom’s broader aviation sector growth objectives. The new regulations will come into effect from November 20, 2023, and encompass every stage of the air travel journey, covering ticketing, boarding, in-flight services, baggage handling, and catering to passengers with special needs, including those with reduced mobility. Compensation provisions have been strengthened and extended through the regulations, addressing situations like flight delays, cancellations, overbooking, and unexpected stopovers. Compensation in some cases will rise to 150-200 per cent of the original ticket value, whilst lost or damaged baggage could lead to compensation of approximately 6,568 Saudi Riyals. The regulations also cater to unique travel circumstances, like the Hajj and Umrah charter flights. The regulation allows passengers to request the termination of the contract with the air carrier in case the flight is delayed for a period exceeding 2 hours. The Vice President of GACA for Quality and Passenger Experience, Abdulaziz bin Abdullah Al Dahmash, emphasised the importance of these regulations, saying, “These changes reflect GACA’s focus on putting the passenger first, by strengthening regulations that secures better service quality for passengers. The regulations cover new ground in supporting passengers affected by travel disruptions and support the Kingdom’s broader Saudi Aviation Strategy growth agenda. The regulations have been finalised following extensive consultation with stakeholders, including the public, air service providers and international aviation sector organisations. GACA is leading efforts with airlines, airports and service providers to prepare for the implementation of the regulations. The regulations are a key component in enabling the aviation sector’s Saudi Aviation Strategy growth objectives, including tripling passenger numbers to 330 million per annum and connecting the Kingdom with more than 250 global destinations by 2030. The Kingdom is experiencing unprecedented growth across the aviation sector, in support the Kingdom’s broader Vision 2030 tourism, travel and economic diversification objectives.

Read more

Vistara to commence direct daily flights between Delhi and Maldives from October 1

Vistara today announced the addition of a new route to its growing international network. The airline will be further expanding its presence in Malé with direct, daily flights to and from Delhi starting October 01, 2023. Vistara will operate its A320neo aircraft featuring a three-class configuration on the route as it enhances connectivity between India and the Republic of Maldives. Bookings for the flights are being progressively opened on all channels, including Vistara’s website, mobile app, and through travel agents. Vinod Kannan, Chief Executive Officer, Vistara, said, “We are thrilled to introduce direct connectivity between Delhi and Malé – our second route to the exquisite beach destination, in addition to Mumbai-Malé. This new route will enable us to provide our customers with enhanced access to one of the world’s most popular holiday destinations while also imparting further momentum to the existing bilateral cooperation between India and the Republic of Maldives. With our state-of-the-art product and intuitively thoughtful services, we are certain that our customers will appreciate the choice of flying India’s best airline on this new route.”

Read more

India becomes first country to successfully land on lunar South Pole

On 23 August, India’s Chandrayaan-3 unmanned mission landed on the Moon’s South Pole, becoming the first country to successfully touch down in that region of Earth’s natural satellite and fourth country to ever land on the Moon, after Russia, the USA and China.We have achieved soft landing on the moon, India is on the moon. This is a major breakthrough for India, as the country’s space presence increases. Developed with limited resources compared to other space nations, the Indian Space Research Organisation (ISRO) has learned from 2019’s failed Chandrayaan-2 mission, using cost-effective practices to adapt and repurpose existing technology. “[Landing on the Moon] is very difficult for any nation to achieve. But we have done so with just two attempts”, said ISRO Chairman Sreedhara Panicker Somanath. “It gives confidence to land on Mars and maybe Venus and other planets, maybe asteroids.” [This is a] historic day for India’s space sector. Chandrayaan-3’s triumph mirrors the aspirations and capabilities of 1.4 billion Indians. Indian Prime Minister, Narendra Mondi, who, at the time of the landing, was at the BRICS summit (Brazil, Russia, India, China and South Africa) in South Africa, praised the event as “the moment for new, developing India”. Launched on 14 July, the success of this mission is even more significant in the context of a similar attempt from Russia failing 3 days prior, the Luna-25 craft crashing into the Moon’s surface on 21 August. Russia, the Soviet Union at the time, was a frontrunner in reaching space, sending the first artificial satellite into orbit, the first man and the first woman into space. Space enthusiasts will also recall the dog Laika, the first animal sent to space, who made an orbital spaceflight around Earth aboard the Sputnik 2 craft. “That India managed to outdo Russia (…) speaks to the diverging fortunes of the two nations’ space programs”, wrote the New York Times. Comprised of two modules, Vikram and Pragyan, Chandrayaan-3’s purpose is to get samples of the frozen water stored in the permanently shadowed craters of the lunar pole, which, if found in enough quantities, could be used by astronauts in future exploration missions. Continuing to build on this momentum, the country is next eyeing its first human spaceflight for 2024 and planning on sending tourists to space by 2025.

Read more

Navigating Hyderabad with ease: A new card for seamless travel

Transit in Hyderabad is set to get easy with the introduction of National Common Mobility Card, which will be accepted at 57 Metro stations. Donita Jose speaks to L&T & HMRL officials, to uncover the core features of the card and the project: Why the card *90% Metro station fare gates equipped with NMC card readers *NCMC readers different from basic Metro card readers TTAPAP T TO WO WAATCH TCH *L&T Metro selects PAYTM bank as partner bank for transactions *NCM card works for TSRTC, MMTS, cabs integrated with NCMC *Existing Metro cards still operational, but will phase out gradually How to use the card *Users must link NCM card to their bank account or digital wallet *Load funds onto the card from their bank account or digi wallet *Can swipe the card at NCMC supported Metro or MMTS stations Where to purchase *NCM cards can be purchased at Metro stations or via PAYTM app *PAYTM + L&T combo card purchases at stations offer seasonal features *PAYTM & L&T + PAYTM cards usable in NCMC stations across India Timeline *NCMC project by L&T set to start in about a month *Card reader installations nearly done, testing ongoing *Launch date to be determined within couple of weeks *Integration with TSRTC and MMTS services considered *Equipment availability not an issue; testing app essential *Pilot project much needed before it’s full implementation. Installation of new NCM card reader machines in final stage. Launch date will be decided in a couple of weeks

Read more

Japan Airlines Is World’s Best For 2023, Vistara & Air India Also Make It To The Top 10

The research was conducted by Bounce, a luggage storage company. In its Airline Index 2023, the company revealed the best and worst airlines for this year — both international and domestic (US-based). Japan Airlines emerged as the best international airline, followed by Singapore Airlines (SIA) and Qatar Airways. Some of the other Asian airlines on the list include Vistara, All Nippon Airways, Air India and Vietnam Airlines, among the top 10. How were the airlines ranked? For international ratings, Bounce took into account 62 of the world’s largest airlines (based on departures). On-time arrival and cancellation percentages were calculated based on data from OAG.com and parameters such as meals, inflight entertainment and staff services were recorded from Skytrax.com, notes the agency. Other key factors included checked-in and carry-on baggage allowance (for both domestic and international flights), seat comfort and number of flights. Japan Airlines scored a consistent four points out of five for in-flight entertainment, meals, seat comfort and staff service. It had one of the best records for on-time arrivals at 88.36 percent, and a low cancellation rate of 1.56 percent. Singapore Airlines also secured four points for all its in-flight categories. It has the lowest cancellation rate at 0.03 percent (which it shares with Iberia that is 19th among the world’s best airlines). Qatar Airways also scored four out of five points across in-flight categories. It recorded an on-time arrival rate of 77.51 percent and just 0.33 percent cancellations. If we compare the stats with 2022, Japan Airlines overtook SIA’s number one spot by a huge margin. SIA showed a drop of 0.06 points this year compared to its score from last year. All Nippon Airways ranked second in 2022, but dropped to the sixth place this year with a decline of 0.75 points. Additionally, while Korean Air maintained its score, the airline’s ranking dropped one place as Qatar Airways showed an improvement of 0.47 points, earning it the third spot.

Read more

FlyArystan to commence non-stop flights between Delhi and Almaty from September 24

FlyArystan, a low-cost Kazakh carrier, today announced the launch of the newest route, Delhi Almaty, to its ever-growing network. FlyArystan pioneered low fares in Central Asia and is now bringing that approach to our newest route of Delhi-Almaty, with fares starting from only 68 USD. Kazakhstan is a visa-free destination for Indian citizens and is Central Asia’s largest economy; when these benefits are combined with FlyArystan’s low-fare offering demand will be high for this new route. Effective September 24, 2023, FlyArystan will operate three times a week but plans to increase service to Delhi and other cities in India in the coming months. “With visa-free access to Kazakhstan, a growing economy, and many business and education opportunities, we are excited to bring low fares to the Indian market,” said Madina Buzhinova, FlyArystan Sales and Marketing Director. He further said, “Our low fares will be a great boost for the Delhi-Almaty route and will encourage more people to travel. Further, as Central Asia’s largest LCC and part of the Air Astana group we can offer passengers unmatched choice for low-fare travel in Kazakhstan as well as beyond our country. In partnership with Air Astana, we offer a convenient schedule so passengers can easily connect to flights to England, Germany, Turkey, Georgia, the UAE, Azerbaijan, Tajikistan and other countries.” AN Aviation is the exclusive PSA for FlyArystan in India.

Read more